Use the official software suitable for your computer’s operating system when setting up your e-signature. Start with E-İmzaTR’s software and documentation resources and the Windows or Mac support videos.

Before installation

• Identify whether your computer runs Windows or macOS.
• Check that the application in which you intend to use your e-signature supports your operating system.
• Remember that application approval, PIN management and computer setup are separate stages.

Where can you find the correct files?

Visit the official software and documentation page (in Turkish) and follow the instructions for your operating system. Do not download a package intended for a different operating system. Required components and versions may change, so follow the current instructions on the page.

Are setup videos available?

Choose the Windows or Mac installation guide on our support videos page (in Turkish). If an older video differs from the current software, check with technical support.

What if you receive an error after installation?

Note the exact error message, your operating system version and the name of the application you are using. These details help the support team understand your request. For PIN issues, also review the PIN unblocking resources (in Turkish).

Installation time depends on your computer and the requirements of the application you intend to use. If the issue continues, contact technical support with the error details.